Privacy Policy

Last Updated: [Insert Date]

Council Disrepair Claims is a trading name of CDC Marketing Ltd (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website and services related to housing disrepair claims.

1. Who We Are

Company Name: CDC Marketing Ltd (trading as Council Disrepair Claims)
Company Registration Number: 16473588
Registered Address: 24 Greek St, Stockport SK3 8AB
Contact Email: info@councildisrepairclaims.com

2. What Personal Data We Collect

• Name
• Contact details (email address, phone number, postal address)
• Details about your housing disrepair claim or related circumstances
• Any other information you voluntarily provide to us

We collect this data when you submit forms on our website, contact us, or otherwise interact with our services.

3. How We Use Your Personal Data

• To assess your potential eligibility for housing disrepair claims
• To contact you about your claim and provide you with relevant information
• To sell your lead information to Consumer Credit Justice Limited, an FCA-authorised intermediary (FCA Registration No: 834486) for the purpose of progressing your claim
• To comply with legal obligations
• To improve our services and website
• To send you marketing communications if you have given explicit consent

4. Sharing Your Data

• Consumer Credit Justice Limited, who is authorised and regulated by the Financial Conduct Authority (FCA) (FCA Registration No: 834486). They will contact you to discuss your claim and any associated services.
• Our service providers who help us operate our website and services (e.g., IT, hosting, email services)
• Law enforcement or regulatory authorities if required by law

We do not sell your personal data to any third parties for marketing purposes.

5. Legal Basis for Processing Your Data

• Your consent (e.g., for marketing communications)
• Performance of a contract or steps before entering into a contract (e.g., lead generation and sale)
• Compliance with legal obligations
• Legitimate interests (e.g., improving our services, fraud prevention), provided these are balanced with your rights and interests

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to rectify any inaccurate or incomplete data
• The right to erasure (the “right to be forgotten”) in certain circumstances
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
• The right to complain to the Information Commissioner’s Office (ICO) if you believe we have breached data protection laws

To exercise your rights, please contact us at info@councildisrepairclaims.com.

7. How We Contact You

By submitting your details to us, you agree that we or Consumer Credit Justice Limited may contact you via:

• Email
• Telephone calls (including pre-recorded messages)
• SMS/text messages
• Post
• Other electronic messaging services (e.g., WhatsApp or other messaging apps)

We will only send you marketing communications if you have given explicit consent. You can opt out of marketing communications at any time by contacting us or following unsubscribe instructions.

8. Data Retention

We will retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. If you cancel within the 14-day cooling-off period, we will delete your data unless retention is required by law.

9. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience and collect analytics data. Please see our Cookie Policy for details on how we use cookies and how you can manage your preferences.

10. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website with a new “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: info@councildisrepairclaims.com
Phone: 0161 383 1191
Address: 24 Greek St, Stockport SK3 8AB

13. Regulator Information

Consumer Credit Justice Limited is authorised and regulated by the Financial Conduct Authority (FCA), Reference Number 834486. You can verify their details at https://consumercreditjustice.org/.